FAQ
Frequently Asked Questions
Everything you need to know about Subroforce — from how it works to how it fits into your existing claims operation.
What is Subroforce?
Subroforce is an AI-powered subrogation and claims optimization platform designed to automate investigations, streamline workflows, and maximize recovery performance across P&C insurance lines of business.
What problems does Subroforce solve for carriers?
Subroforce eliminates manual, inconsistent subrogation workflows and replaces them with structured data capture, AI-driven decision support, and automated document/communication handling. This results in shorter cycle times, higher recoveries, reduced expenses, and improved combined ratios.
Which lines of business does Subroforce support?
Subroforce supports Auto, Property, Workers’ Compensation, Specialty subrogation workflows—both personal and commercial lines.
How does Subroforce improve subrogation recognition?
Subroforce uses SubroScore AI models and embedded rule engines to identify missed subrogation opportunities, analyzing patterns in claim data, liability factors, documents, and historical outcomes.
What makes Subroforce different from legacy subrogation tools?
- Purpose-built AI agents (GEORGE)
- Automated payment allocation (up to 70% automation)
- Guided investigations and liability workflows
- Deep ecosystem connectivity for document and payment exchange
- Data-driven negotiation support
- Integrated arbitration and demand packaging modules
Can Subroforce integrate with our existing claim system?
Yes. Subroforce supports integrations with major platforms including Guidewire, Duck Creek, Origami, and custom claim systems via APIs, SFTP, and secure connectors.
Does Subroforce replace our current recovery team?
No. Subroforce enhances existing staff by automating low-value work and guiding investigation quality, enabling adjusters and subrogation specialists to focus on negotiation strategy and high-value claims.
What is the impact on cycle time?
Carriers typically see a 30–50% reduction in cycle times due to automated document assembly, faster liability insight, reduced back-and-forth communication, and automated payment posting.
How does Subroforce improve payment posting and reconciliation?
The Payments Module automates recovery application, check processing, and digital payment ingestion. Most organizations see 70%+ automation after full deployment.
What is GEORGE?
GEORGE is the Subroforce AI Subrogation Agent designed to:
- Summarize claim files
- Identify recovery opportunities
- Prepare arbitration drafts
- Conduct liability analysis
- Answer domain-specific questions using policy, state law, and case documents
What is SubroScore?
SubroScore is the platform’s AI-driven scoring engine that provides real-time recovery likelihood scoring at FNOL and throughout the lifecycle for missed opportunity detection.
Can Subroforce help us reduce loss ratios?
Yes. Improved recognition, shortened cycle times, increased recovery dollars, and analytic visibility contribute directly to reduced net losses and improved combined ratios.
Can service providers use Subroforce?
Yes. The platform is designed for carriers, TPAs, law firms, collection vendors, and recovery partners who need secure workflows and digital transformation without building custom systems.
Does Subroforce support arbitration filing?
Yes. GEORGE and the Document Modules automate arbitration narrative creation, evidence compilation, and packaging, significantly reducing preparation time.
How does the Negotiation Module work?
The module centralizes all communication, allowing negotiation threads with carriers, attorneys, and vendors to occur inside the platform with structured data, audit trails, and API-driven updates.
CONTACT US
Ready to transform your subrogation process?
Discover how Gigaforce's intelligent automation can streamline your entire claim lifecycle. Let's connect and explore which solutions are the best fir for your operation.